We will contact you with the details to get you started and arrange a one-on-one meeting to review and define a plan customized for your team (A team must have at least 3 people total, and include at least one manager).
Basically, everyone involved in the department ranks statements on how important they are to the team's success and how effective you are at them. Then a report is generated on the gaps, and it tells you which ones are most critical from the employee's and manager’s perspective. It should only take about 15-20 minutes of each person’s time, and the results should help you and the team get on the same page with regards to your strength and weaknesses.
Additionally, reassessing after a period of training gauges the improvement made in specific areas. There are currently surveys available for general management, sales management, sales, professional services, and customer care teams. A team must have at least 3 people total, and include at least one manager.